Data We Collect and How We Use It
When you request a particular service from us or otherwise interact with Manami Resort, we may ask you to voluntarily provide us with personal data that we need. For example, if you would like us to make a reservation at Manami Resort, we may request information such as your name, address, telephone number, email address, and credit card information for payment purposes, including the credit card number, security code, and expiry date, where applicable.
We may use your email address to send an email confirmation of your booking and, where applicable, a pre-arrival message summarizing your confirmation details and preferences. Such pre-arrival communication may also include relevant information about Manami Resort, the surrounding area, and other information related to your stay.
The same types of information may be requested when you purchase gift certificates, merchandise, or other products and services from us, or when you make online inquiries.
For resort reservations, we may also ask for your travel details, including flight number, arrival and departure dates and times, country or point of origin and destination, and room or accommodation preferences, where necessary to better prepare for your arrival and provide you with appropriate services.
Browsing
When you browse this website, we may collect certain information automatically through standard website technologies, including cookies and similar technologies. We may also collect information when you voluntarily and knowingly provide it to us, such as when you submit an inquiry, make a reservation, create an account, or use other services available through our website.
Making a Reservation and Check-In at Manami Resort
The personal data that you provide when making a reservation may be made available to the appropriate personnel and service providers of Manami Resort for the purpose of completing and managing your reservation.
We may also collect information required by applicable laws and regulations, such as passport numbers, identification details, visa information, or driver’s license information, where applicable.
Upon check-in, your personal data may be verified by our staff. Where permitted by applicable law, we may also ask whether you wish to receive promotional communications from Manami Resort.
We may engage third-party service providers, such as payment processors, email service providers, booking platforms, technology providers, and other vendors, to assist us in providing our services. Such third parties may only process personal data in accordance with their contractual obligations and applicable laws.
Personal data will not be shared with third parties for their own independent marketing purposes without the appropriate legal basis or your consent, where consent is required.
During Your Stay at Manami Resort
We may record your itemized spending to properly prepare and manage your guest account during your stay. This may include your room or accommodation charges and other expenses billed to your account.
We may also record this information to comply with applicable financial, accounting, tax, regulatory, and auditing requirements.
To provide personalized service and accommodate your individual needs, we may store stay-specific information such as food and beverage preferences, accommodation preferences, special requests, and other service-related information.
Making a Purchase on Our Website
When making a purchase through our website, such as purchasing a gift certificate, merchandise, or other available products or services, you may be asked to provide information including your name, email address, delivery address, and payment information.
Payment information may be processed through secure payment systems and third-party payment processors. Where applicable, payment information is transmitted using appropriate security measures, including Secure Sockets Layer (SSL) or equivalent encryption technologies.
Third-party payment processors and service providers assisting with transactions are required to protect personal data in accordance with applicable laws and their contractual obligations.
We may use transaction information to process your purchase and assist with inquiries relating to your transaction.
Accessing Our Website from Web-Enabled Mobile Devices
You may access the Manami Resort website using a web-enabled mobile device to obtain information about our resort, services, facilities, restaurants, activities, and other offerings.
You may also make a reservation or submit an inquiry through a mobile device. When doing so, you may need to provide information such as your name, email address, telephone number, and payment information where required for reservation or payment purposes.
Creating and Updating Your Account Information
Where online accounts or guest profiles are available, you may be able to create, review, or update your account information online.
Depending on the services provided, you may be required to provide information such as your name, email address, contact information, accommodation preferences, and service requests.
Food and Beverage Outlet Reservations
We may collect personal data such as your name, telephone number, email address, and other information necessary when you make a reservation at our food and beverage outlets.
If you are a repeat guest or have previously provided information through our food and beverage services, we may retain relevant information in our customer information systems to help us provide appropriate service during future visits, subject to applicable data protection requirements.
Spa Reservations
Where spa services are offered, we may collect information such as your name, contact details, and, where necessary, payment information when you make a spa reservation.
We may also collect information relating to allergies, treatment preferences, or other information necessary to ensure that your spa treatment can be conducted safely and appropriately.
Where such information constitutes sensitive personal information, we will process it in accordance with applicable privacy laws and only to the extent reasonably necessary for the relevant service or purpose.
Fraudulent Emails
Manami Resort will never ask you to provide your password, full credit card details, passport information, or other sensitive personal information through an unsolicited email.
If you receive a suspicious email that appears to be from Manami Resort but asks you to provide sensitive personal or financial information, it may be a fraudulent email or “phishing” attempt.
We recommend that you do not reply to the email, click suspicious links, or provide the requested information. If you believe that your personal or financial information has been compromised, we recommend changing your relevant passwords, contacting your bank or credit card provider, and reviewing your account statements for unauthorized transactions.
Unsecure Communication
It is important to note that email communication is not completely secure. There are risks inherent in using email to transmit information.
Please be aware of this when requesting information or sending forms to us by email. We recommend that you do not include sensitive information, including credit card details, passwords, or identification documents, in ordinary email communications unless an appropriate secure method has been provided.
Our email responses may not include sensitive or confidential information. No security system or method of transmitting information over the Internet can be guaranteed to be completely secure.
To help protect your information, we recommend that you close your browser after completing a form, account activity, or reservation, particularly when using a shared or public computer.
Disclosures of Your Personal Information
From time to time, we may disclose or transfer your personal data to service providers, business partners, contractors, vendors, payment processors, booking platforms, technology providers, and other third parties that assist Manami Resort in providing services to you.
These third parties may provide administrative, telecommunications, payment processing, fulfillment, information technology, marketing, security, or other services necessary to operate our business and fulfill your requests.
Where appropriate, recipients of your personal data will be contractually required to protect the information and process it only for the purposes authorized by Manami Resort and in accordance with applicable laws.
We may also disclose personal data when required or permitted by applicable law, including when compelled by a court of law, requested by a government or law enforcement authority, or when reasonably necessary to comply with legal obligations or protect the rights, property, safety, or security of Manami Resort, our guests, employees, visitors, or other individuals.
We may retain information where necessary to comply with accounting, tax, legal, regulatory, audit, and other applicable requirements.
We may share aggregated or anonymized information with business partners or service providers for legitimate business purposes. Such information will not be intended to directly identify individual guests.
Except as described in this Policy or otherwise permitted or required by law, we do not sell your personal data to third parties.
Disclosure of Information to Third Parties
We may use third-party service providers, including email service providers, payment processors, booking platforms, hosting providers, analytics providers, technology providers, and other vendors that assist us in operating our business and providing services to our guests.
These parties may be contractually required to use personal data only for the purposes specified in their respective agreements and to implement appropriate security measures.
Where personal data is transferred to third-party service providers, including providers located outside the Philippines, Manami Resort will take appropriate measures required under applicable privacy laws to protect the personal data being transferred.
Data Storage
We store certain customer information and reservation details in our customer information systems, reservation systems, and other systems used to operate our business.
The information stored may include guest names, addresses, telephone numbers, email addresses, company information, reservation details, payment-related information, accommodation preferences, food and beverage preferences, service requests, and transaction history, where applicable.
We may use this information to process reservations, provide services, manage transactions, improve guest experiences, and fulfill our legal and operational obligations.
We implement reasonable organizational, physical, and technical security measures designed to protect personal data from unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Because laws and security requirements may vary depending on the location of our service providers and systems, additional safeguards may be implemented where required by applicable law.
In Our Marketing Database
Manami Resort may maintain customer information for legitimate marketing, promotional, research, service improvement, and customer relationship purposes.
Where consent is required, we will obtain the appropriate consent before sending marketing and promotional communications.
You may unsubscribe from promotional emails or other marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us using the details provided in this Policy.
Secure Transmission and Storage of Data
We treat the personal data you provide to us as confidential information.
To prevent unauthorized access, disclosure, alteration, or loss of personal data, we implement appropriate security policies, procedures, and technical safeguards.
Where appropriate, we use SSL or equivalent encryption technologies to protect personal data transmitted through our website.
However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.
Direct Marketing
Subject to applicable laws and where the appropriate legal basis or consent is required, Manami Resort may use your personal information, including your name, address, telephone number, email address, and other contact details, to send marketing communications such as email, telephone calls, SMS, or other electronic communications.
These communications may contain news, offers, promotions, events, and information about products and services offered by Manami Resort.
We may also provide information about services or offerings from selected business partners where permitted by applicable law and where the appropriate consent or legal basis exists.
We will not use your personal information for direct marketing where the required consent or other lawful basis has not been obtained.
You may decline or withdraw your consent to receiving marketing communications at any time, free of charge, by:
Following the unsubscribe or non-agreement instructions contained in the communication;
Contacting Manami Resort through the contact information provided in this Policy; or
Updating your email communication preferences where such functionality is available.
Your Privacy Online
Visitors to our website should be aware that information and data may be automatically collected through the standard operation of our Internet servers and through the use of cookies and similar technologies.
For more information about how we use cookies, please refer to the Cookies section of this Policy.
Our Commitment to Data Security
To maintain the accuracy and integrity of your personal data, prevent unauthorized access, and ensure the appropriate use of personal data, we implement reasonable physical, electronic, and organizational measures to safeguard the personal data we collect.
These measures are subject to ongoing review and monitoring.
While we make reasonable efforts to protect your personal data, no security measures can guarantee that personal data will never be subject to unauthorized access, interference, misuse, disclosure, loss, or hacking.
How to Access or Correct Your Personal Information
You may request access to, correction of, or other lawful actions concerning personal data relating to you that is held by Manami Resort, subject to applicable laws, regulations, and reasonable verification requirements.
You should update your personal data whenever there is a change to ensure that the information we maintain is accurate and up to date.
If you have any questions about this Policy, or if you would like to submit a request concerning access to, correction of, or other lawful rights relating to your personal data, please contact:
Data Privacy Office
Manami Resort
Email: dpo.manami@manamiresort.com
Telephone: +63 933 309 9499
When submitting a request, please provide sufficient information to allow us to verify your identity and understand the nature of your request.
We reserve the right to require reasonable verification and, where permitted by applicable law, charge reasonable fees for requests that require significant administrative resources.
Cookies
Visitors to our website should be aware that information and data may be automatically collected through the standard operation of our Internet servers and through the use of cookies.
“Cookies” are small text files that a website may use to recognize returning visitors, facilitate ongoing access to and use of the website, remember preferences, and collect information about website usage.
Cookies are not programs that enter a system and damage files. Generally, cookies work by assigning a unique identifier to a visitor’s browser or device.
Cookies may not by themselves directly identify you. However, information collected through cookies may be associated with personal information that you voluntarily provide to us.
We may use cookies and similar technologies to understand website usage, improve our website content and services, remember preferences, support website functionality, and, where applicable, assist with marketing and advertising activities.
Third-party service providers, including analytics and advertising providers, may also use cookies or similar technologies on our website where applicable.
If you do not want information collected through cookies, you may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features of our website.
Pixel Tags
Manami Resort and its third-party service providers may use pixel tags, tracking links, web beacons, or similar technologies where applicable to:
Measure customer responses to advertisements and website content;
Determine whether HTML-based email messages have been opened or received;
Compile aggregated statistics relating to email campaigns;
Improve website usability and customer support; and
Provide relevant offers, promotions, and advertising where permitted by applicable law.
Where required, appropriate consent or other lawful basis will be obtained before collecting or processing personal data through these technologies.
How Long Will Data Be Retained?
Your personal data will be stored for the period required or permitted by applicable law and for as long as reasonably necessary to fulfill the purposes for which the information was collected.
The retention period may vary depending on the type of information, the purpose for which it was collected, contractual obligations, legal and regulatory requirements, accounting and tax requirements, dispute resolution, and other legitimate business needs.
When personal data is no longer required, Manami Resort will take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of the information in accordance with applicable laws and our internal policies.
Notifications in the Event of a Breach
In the event of a personal data breach, Manami Resort will assess the incident and take appropriate measures in accordance with applicable laws, regulations, and data breach notification requirements.
Where notification is legally required, we will notify the appropriate regulatory authorities and affected individuals within the applicable period and in the manner required by law.
Careers
Our careers and recruitment processes may allow individuals who wish to be considered for employment to submit their curriculum vitae, application forms, contact information, qualifications, and other employment-related information.
We will use information submitted for recruitment and employment purposes, including evaluating qualifications, communicating with applicants, and carrying out recruitment-related activities.
Personal information collected during recruitment will be handled in accordance with applicable privacy laws and our internal policies.
Other Sites
Manami Resort may provide links to third-party websites, platforms, social media pages, booking services, or other external websites.
Manami Resort is not responsible for the privacy practices, content, data collection, or use of cookies by third-party websites.
We recommend that you review the privacy policies and terms of use of third-party websites before submitting personal information to them.
Children’s Privacy
Our website and services are not primarily intended for children.
Where the collection or processing of information relating to children is necessary, Manami Resort will handle such information in accordance with applicable laws and appropriate parental or legal guardian requirements.
Parents or legal guardians should not allow children to provide personal information online without appropriate supervision or permission where required.
Legal Disclaimer
This Policy is intended to describe how Manami Resort collects, uses, stores, protects, and discloses personal data in accordance with applicable laws and regulations of the Philippines, including applicable data privacy laws and regulations.
We may disclose personal data when required by applicable law, court order, or lawful request from a government or law enforcement authority.
We may also disclose information where reasonably necessary to identify, investigate, prevent, or take action against unlawful activities, fraud, security threats, or activities that may cause harm to our guests, visitors, employees, business partners, property, rights, or systems.
Changes to the Policy
We may modify this Policy from time to time.
Any changes to this Policy will be posted on our website so that you are informed about how we collect, use, store, and protect your personal data.
Updated versions of this Policy will include the date of revision at the end of the Policy so that you can determine when it was last amended.
Changes to this Policy will become effective upon posting of the revised Policy on the website, unless otherwise stated.
Miscellaneous
This Policy is governed by and shall be construed in accordance with the laws of the Philippines.
This Policy is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and any translated version of this Policy, the English version shall prevail.
Contact Us
Your privacy is important to us. For questions, clarifications, requests, or general comments regarding this Policy or the processing of your personal data, please contact our Data Privacy Office:
Name: Giro S. Solatorio
Department: Data Privacy Office
Telephone: +63 933 309 9499
Email: dpo.manami@manamiresort.com
Manami Resort
